Frequently Asked Questions

More Questions? Click Here Q. How do I register with Click Fly Smile?

A. You can register by clicking here

Q. How can I contact Click Fly Smile?

A. You can use the contact us form. Please note that we only answer questions related to yor account or technical issues with the web site. No answer regarding medical issues can be adressed by us.

Q. How do I provide my medical information?

A. This is done in three simple steps.

1. Submit general information about yourself.
2. Submit any relevant medical information by filling out the relevant medical form. Really easy and thorough...
3. Submit your dental treatment data: Upload all necessary files that your dentist has given to you (X-Rays, panoramics...).

To receive the most accurate quotes possible, we suggest that you obtain an X-Ray or panoramic photo from your current dentist. You can ask them to send you this X-Ray by email, which you can easily upload in your ClickFlySmile.com account. Or if you can only obtain a hard copy, scan it and upload the picture into your account.

Q. How do I access the quotes the clinics send me?

A. In tab "Clinics' replies" you will see the list of quotes. You can access them one by one, by clicking on the icon "View" on the right.

Q. How long do I need to wait to reveive the quotes ?

A. If your data are complete enough, then dentits can send you their diagnostic and offer very quickly. It could be during the same day ! However, sometimes clinics will ask you for more information, depending on the nature of your treatment plan request.

Q. How accurate are the quotes ?

Since the process is a remote diagnosis one, a quote is not always 100% accurate. However, you can expect 80% accuracy. However, the better data quality and more recent the X-ray you provide in your account, the more accurate the quote.

With good X-rays or panoramic images, the quote is likely to go over 90% accurate.

Q. How can I update my treamtent request ? => I received an answer marked "Your treatment request has been defined as 'incomplete' - Please update it"

When you receive an answer under the 'Clinics offers' tab that is tagged 'incomplete', this usually means that the clinic hasn't got all the data necessary to perfom an online diagnosis and send you their quote.

You are expected to update your medical profile. First, find out what is missing: Click on "View" and scroll down to the 'Medical file status' section. Once you understand what is missing, (re-)open 'My treatment request' tab and complete it accordingly to the missing data.

When you update your treatment plan request, the clinic is notified about it and your latest modifications are online at the clinic's end.

The clinic is now going to send you a quote

Q. How do I contact the selected clinic?

A. Simply clic on the "select" button opposite your chosen clinic's quote.

This will display the clinics details and also send your contact details to the clinic. You can then arrange for a phone call or discuss by email. The clinic will then organise your appointment and your trip, if so you desire...

More Questions? Click Here Q. How do I make an appointment with the clinic?

A. Once a clinic has been selected, Click Fly Smileputs you in direct contact with the clinic. You can then further discuss your medical case and arrange an appointment directly, via phone, email or skype.

Q. What language do clinics speak ?

A. Your language. The clinics only select the patients' whom with they can communicate. All clinics members of Click Fly Smilenetwork have a extended experience of dealing with foreign patients.

Q. How do I organise my travel and accommodation?

If desired, we can put you in touch with independant travel and accommodation experts. Your trip can be arranged according to your budget and preferences. There are many options, including local guides, to maximise your enjoyment of your chosen destination.
Alternatively, when you speak with the clinic, you can ask them to arrange your trip for you. The dental tourism package usually includes hotel reservation, transfers from/to the airport. You can of course ask for a more detailed program from the clinic's tourism partner or from Click>Fly>smile's partners agencies as well !

Q. How about Dental Insurance cover?

A. Please check our articles.Since the clinics are located within the E.U, most if jot all of the treatments you receive are reimbursed.

Q. Who do I pay, the dentist or Click Fly Smile?

A. The clinic. They will invoice you and you pay them directly. Some accept bank transfer as a valid method of payement. All of them hace Credit Card payment facilities anyway.

Q. When do I pay ?

A. Once you have received the invoice. No deposit is being asked by the clinics members of Click Fly Smile's network.

Q. When I have completed my treatment, what happens to my account at ClickFlySmile.com?

A. After 6 months of non activity, your account will be deleted.

Q. How secured are my data with your site ?

A. Your data are protected by the European Union Personal Data Protection Act (95/46/CE). Moreover, we use encryption technology when the data are being transfered to the clinics.

Q. What are the pros ans cons of using Click>fly>Smile rather than a traditional dental tourism agency with people I can speak to on the phone and who will organize my trip for me ?

• First and instant benefit is that you're saving even more money. Click Fly Smiledoes not need any intermediate account managers to provide you with a high quality and efficient service. Therefore, because we do not have to compensate for this extra overhead, yet with a service level better than traditional agencies, you are the winner.
• Second benefit, you save more time: Because you are dealing with your dental trip at your own pace and in your own time. Select the offers that you receive on line, call the clinic (or ask them to call you), book your appointment with them...All in your own time...And also, because there is no intermediary between you and the clinic neither, this accounts as time savings at the end of the day.
• Third benefit, you get a bigger choice of offers: Click Fly Smileoffers an unprecedented level of clinic partners. This is something that no other traditonal agency can offer (they usually deal with one or two clinics), because they simply haven't got the human ressources to connect with dozens of clinics.
  Click Fly Smilehas automated this process to your own benefit.

Q. How Do I Find A Dentist ?

A. Check out our related article dedicated just for finding a good dentist abroad.

Q. S2 Form and Article 56 - Dental Insurance for My Dental Treatment Abroad?

A. For the latest news and resources about the S2 Form or the Article 56 Route check out our article comparing the two ways and how it is best fitted to your dental needs.

More Questions? Click Here